The login portal for IFA Academy can be found under the main menu dropdown on franchise.org and on your member.franchise.org Personal Snapshot page. The direct URL for the platform is https://learning.franchise.org Use your existing IFA account email and password to login. If you’re new to IFA platforms, we welcome you to create an account at the same login portal noted above. Please avoid creating duplicate accounts under multiple email addresses.

Yes. IFA Academy takes advantage of Single Sign-On technology so you can use your existing IFA account email and password to login. If you’re new to IFA platforms, create an account at the same login portal noted above. Please avoid creating duplicate accounts using multiple email addresses.

You can reset your password by clicking the “Forgot your password?” link on the login page. Reset instructions will be sent to the email address associated with your account.

Use the catalog to search for a course. To navigate to the catalog, click the green ‘Browse Catalog’ action widget on the homepage or use the catalog search bar within the Learning Center. Within the catalog, you can use the search bar to type in titles, topics, or speakers of interest. You can also search using the categories along the left-hand side of the catalog.

To enroll into a course, click on the dark blue “Purchase” button next to the course’s title in the catalog. This action will take you to a checkout screen that is seamlessly linked to your franchise.org member account. Once your order is complete, click the "IFA Academy Access" button across the top of the screen to return to the learning platform. Your enrolled courses will appear in the Learning Center.

Access a course through the Learning Center by clicking the teal ‘Learning Center’ action widget on the homepage. You can also click ‘Learning Center’ within the side navigation menu. Once you located a course, click the blue ‘Launch’ or ‘Resume’ button to directly open the course content. For live virtual learning events, click the ‘Attend’ button to enter the virtual meeting space. Use the navigation bar to proceed through a course. Be sure to complete your course before the designated access window expires.

If a recently purchased course does not appear in your Learning Center right away, you will likely see a blue 'Sync Latest Data' button appear at the top of the Current tab. Click this button for your recently purchased course to appear.

Errors with opening course content are likely related to pop-up blockers. IFA Academy course content often opens in a new window. Please make sure your browser settings allow pop-ups for our site so that courses open properly. You can ensure this by adding the URL learning.franchise.org to the ‘Allowed’ list under your browser’s pop-up settings. For assistance, refer to the Disabling Pop-Up Blockers shown above. If you still experience errors, make sure you’re using the most updated version of Google Chrome, Microsoft Edge, Firefox, or Safari browsers. Check your internet connection as well.

IFA Academy course content often opens in a new window. If you see the screen saying “Content Is Running” then the course has opened properly – check for a newly opened browser tab or window where the content has opened. If a new tab doesn’t open, please make sure your browser settings allow pop-ups for our site so that courses open properly. You can ensure this by adding the URL learning.franchise.org to the ‘Allowed’ list under your browser’s pop-up settings. For assistance, refer to this Disabling Pop-Up Blockers guide on this page.

Yes. If you start a course and would like to resume later, please be sure to close the lesson window that opens in a separate tab and return to the main IFA Academy course page. This will ensure that your progress is saved and you can pick up where you left off. Important note: If a lesson is opened in a new tab and left inactive for an extended period of time, the page may time out and your progress will not be saved.

In order for a course to be marked as complete and issue CFE credit, all course modules must be completed. Be sure to fulfill all course requirements so that each module will trigger as complete. Course requirements may include fully viewing all videos, answering knowledge checks, and passing quizzes. Important note: If a lesson is opened in a new tab and left inactive for an extended period of time, the page may time out and your progress will not be saved. Please be sure to close the lesson window that opens in a separate tab and return to the main IFA Academy course page. This will ensure that your progress is saved and marked as complete at the end. In addition to all course requirements, learners must take the Postwork Course Evaluation in order for a course to be marked as completed. Once course requirements are done, you can find the survey link by navigating to the course homepage or by clicking 'Launch Post Work' next to the course title within the Learning Center.

Learners must complete their course within the access window listed in the catalog and designated upon enrollment. This access window is noted under the Current Tab and is also sent via notification email upon enrollment.

For IFA Academy courses, a full refund (minus $25 administrative fee) or "course credit" in the amount of the original purchase will be granted if cancellation is received in writing within 3 days of course purchase. Courses may not be "started," "in progress," or "completed" at the time of refund request. All written cancellations must be sent to cfe@franchise.org and include the original order confirmation email.

Please refer to www.franchise.org/certification or contact cfe@franchise.org for further information about the CFE program and credit requirements.

No – any learner can enroll into any course. While some courses are required for CFE candidates and geared toward the CFE program overall, IFA Academy courses are available to all learners.

View your earned credits within the ‘Completed’ tab of the Learning Center by clicking the blue ‘View credits awarded’ link under a course title. If you are in the CFE Certification Program, you can view earned credits tied to your program progress within the ‘Certifications’ tab of the Learning Center.

You can view your CFE program progress in the Learning Center under the ‘Certifications’ tab. Click the blue ‘Continue’ button for a full snapshot of your progress.

Yes – any courses completed within IFA Academy will automatically appear in your certification process. You can view your CFE program progress in the Learning Center under the ‘Certifications’ tab.